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Contact

Office Hours: Monday – Friday 9am – 5pm EST
Phone: 540.342.DOGS (3647)
Fax: 540.342.0906
Email: info@saintfrancisdogs.org

Street Address:
8232 Enon Drive
Roanoke, VA 24019

Mailing Address:
PO BOX 19538
Roanoke, VA 24019

 

TOURS
If you are interested in reserving your spot for one of our facility tours, click here. 

Contact Us

Saint Francis Service Dog is committed to conducting its programs and operations with integrity, respect, and accountability. We welcome feedback and take concerns seriously.

Individuals who have concerns regarding our programs, services, staff, volunteer, or organizational practices are encouraged to submit them in writing. All complaints are reviewed promptly and handled in accordance with our Complaint Policy. If a complaint concerns the Executive Director, it should be directed to the President of the Board of Directors.

Our formal complaint policy is available here>

Complaints may be submitted by email to info@saintfrancisdogs.org or via mail to P.O. Box 19538, Roanoke, VA 24019.

Questions about the complaint process may be directed to Cabell Youell, Executive Director.

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Eligibility Requirements

  • Applicant must be seeking partnership with a service dog for support with a physical or developmental disability or a facility dog serving people with physical or developmental disabilities or in a courtroom setting.  We do not place emotional support, therapy, psychiatric, guide, or alert dogs.
  • Applicant must reside in the Commonwealth of Virginia and/or in the area within a 3 hour drive of our facility in Roanoke, Virginia at the time of application and final placement.
  • Applicant must have a fenced in yard with minimum dimensions of 36’ x 12’ x 4’ or the ability to construct a fence of these dimensions.  (This guideline does not necessarily apply to facility dog applicants.)
  • Applicant’s home must be a safe, healthy and loving environment for a dog to live in.
  • Applicant must demonstrate ability to provide for dog’s care monetarily, including feeding high quality dog food, providing for regular check-ups, purchase of flea and tick control, heartworm preventative, and any other medications, treatments or surgeries that may be needed.
  • Applicant may not have a pet dog in the home, unless an exception is made due to age or sickness of the pet dog. This guideline does not apply to service dogs already in the home or facility dog applicants.  
  • Applicant must show ability and willingness to keep service dog under control at all times.
  • Applicant must show ability and willingness to travel to Roanoke for screening, classes, interviews, 5-day training, and scheduled certification and recertification tests. Applicant must be able to pay for all travel expenses, including overnight stays during 5-day training (this includes in-town applicants). 

Founding Big Dogs

Mr. and Mrs. Jake Allison
Kenneth “Andy” Anderson and Dr. Marti Anderson
Mike and Carol Anderson
Dr. Timothy Andriano
Peggy Bizjak
Mr. and Mrs. Michael Brunette
Mr. and Mrs. Sam Craver III
Ms. Jo Lynn Draper
Duffy Family Foundation
Mr. Peter Emch
Dr. and Mrs. Mark Finkler
First Four Petroleum LLC
Linda and Frank Foti
Mr. and Mrs. Victor Foti
Foti, Flynn, Lowen & Co.
Dr. and Mrs. Paul Frantz
Mr. Ed Hall
Happy Endings Bar and Grill
Mr. and Mrs. Peter Milward

Ms. Mary Anne Mullins and Mr. Christopher Robinson
Ms. Yvonne Olson
Mr. and Mrs. John Olver
Ms. Elizabeth Parsons
Mr. and Mrs. Jim Petrine
Mrs. Emily Reynolds
Mike and Krista Sinnott
Mrs. Joy Davis Smith
Mr. Marvin Smith
Mr. Maury Strauss, Jr.
Mr. and Mrs. Steve Strauss
Ms. Suzanne Thorniley
Varsity Landscaping and Grounds
Karen and Chuck Wakeford
Mr. and Mrs. Barton Wilner
Ann Marie and Reggie Wood
Ms. Dianne Woody